Medical Assistant

Interested in creating what healthcare should be? We are looking for you. . .

Medical Assistant

Job description

FORTE is a new groundbreaking model and collaborative approach to healthcare and wellbeing.

We are seeking a dynamic, passionate, and skilled Medical Assistant who will enjoy and embrace a collaborative and energetic team environment with an exceptionally skilled team of clinicians.

The Medical Assistant should be a self-starter, who has energy and enthusiasm for being part of a team to support all patient care and communication functions. Forte’s approach is evidence-based, supportive and patient-focused. We are focused on providing outstanding service and support to our clinicians and patients so they may reach and sustain our goals.

FORTE is seeking a Medical Assistant to join our growing team in the Phoenix/South Scottsdale, AZ area. This is a full-time Monday-Friday position.

This opportunity blends clinical and administrative functions. The successful candidate will be responsible for organizing and supporting multi-disciplinary providers, scheduling appointments, interfacing with patients with outstanding customer care, managing information flow (faxes, referrals, medication prior authorizations, and the medical record), and participating in the multi-disciplinary care of our patients. This is a dream position for someone who believes in a comprehensive and holistic approach to good health and well-being and wants to work within a multi-disciplinary care model focused on helping people achieve their health goals.

Must have a passion for patient care and the ultimate patient experience, team-oriented, excellent communication skills, be detail-oriented and highly organized. Must be process-oriented and possess problem-solving skills.


  • Scheduling and coordinating patient appointments
  • Organizing patient flow, accompanying patients to exam/procedure room, assist patients with coordination of services within the multi-disciplinary team
  • Explains procedures and test results using language appropriate to patient’s level of understanding guided by department protocols or clinician instructions
  • Serves as an advocate and liaison between patients, staff, clinicians, and external individuals by sharing necessary information to ensure continuity of care.
  • Prepare patients for examination, treatment, record vitals, and record patients’ health history in the medical record.
  • Assist clinician with medical treatments, procedures, and exams
  • Orders tests and assists the clinician in communicating results according to department protocol or as ordered by clinician; Reports abnormal findings, patient complaints, or concerns to clinicians or supervisor when appropriate.
  • Triage, prioritize, resolve, and complete calls or messages as assigned
  • Communicate with patients regarding order status
  • Accurately document all patient conversations in the EMR, PM and/or service ticket
  • Provides education materials, communicates clinician advice/instructions to patient
  • Provide consistent and accurate documentation of patient information and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed
  • Communicates effectively with internal and external customers
  • Process medication refill requests
  • Maintain and understand clinician protocols for workflows and duties
  • Can work independently and as part of a team
  • Other duties as required to ensure the success of our patients, our staff, and our clinicians


  • 2-3 years MA experience in primary care or related medical experience required
  • Familiarity with medical procedures and phlebotomy
  • Medical Assistant Certificate preferred
  • Completion of an accredited medical assistance certification program preferred
  • Prior experience with scheduling, navigating EMR/PM systems, documenting, customer service, and patient communication preferred


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